Terms of Use

1. Use of the Website

You may use this website for lawful purposes only. You agree not to: (a) use the website in any way that violates applicable laws or regulations; (b) attempt to gain unauthorized access to our systems; or (c) interfere with the website’s functionality or security.

We reserve the right to restrict or terminate access if these Terms are violated.

2. Eligibility

Our website is intended for general informational and booking purposes. Players must be at least 7, and VR experiences are recommended for kids 10 and up. Players under 19 need the permission of a parent or guardian, who signs their waiver, and players under 14 must be accompanied by an adult. Certain VR experiences offered at our physical location may have additional age, health, or safety restrictions, which are communicated separately at the venue.

3. Bookings and Services

Information on this website regarding experiences, pricing, and availability is provided for convenience and may change at any time without notice.

Participation in VR experiences is subject to on-site rules, safety guidelines, waivers signed at the venue, and equipment availability.

Each booking is a 60-minute slot that includes 50 minutes of gameplay. The remaining time is used for the safety briefing, headset fitting and sanitizing between sessions. Late arrival shortens your gameplay; the slot end time does not move.

Cancellation. You may cancel a booking free of charge up to 24 hours before the start of your session. If you cancel within 24 hours of the session, a cancellation fee of 50% of the booking price applies.

To cancel, open your order from the confirmation email or write to us at [email protected]. Refunds are processed by our team, not automatically.

4. Payments

We do not store or process payment card information directly. All payments are securely handled by third-party payment providers such as Stripe and Square, subject to their own terms and privacy policies.

5. Intellectual Property

All content on this website, including text, images, logos, videos, and design elements, is the property of AtlanticVR or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, modify, or distribute any content without prior written permission.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their content, policies, or practices.

7. Disclaimer

This website is provided on an "as is" and "as available" basis without warranties of any kind.

8. Limitation of Liability

To the maximum extent permitted by law, AtlanticVR shall not be liable for any damages arising from the use or inability to use this website.

9. Privacy

Your use of this website is also governed by our Privacy Policy.

10. Team Card and Player Cards

Our loyalty program uses three cards. The team card belongs to a group of players who book together and shows the team’s rank: each paid game gives the team one stamp, and five stamps take the team to the next rank. The team card carries no rewards. The player card shows a player’s rank, which is based on the number of paid games the player has played and never goes down. The player stamp card has five boxes; once it is full, it gives that player one free game. A stamp earned by a booking that is later cancelled is cancelled with it, together with any free game that stamp completed.

Each paid game session adds stamps on the date of the game. We set how many stamps a game gives on the player stamp card and may change it.

Validity. A player stamp card is valid for 6 months from the date of the first game on it. Stamps not collected by the end of that period expire and are not restored; the player’s next game starts a new card. The offer applies only to the card as issued. If a session is cancelled or fully refunded, the stamps it gave are removed.

Reward. A full player stamp card can be exchanged at the arena for a one-time promo code for one free seat for that player on a future booking. The code has its own expiry date and the conditions printed with it, for example a minimum number of paid seats in the same booking. Seats and stamps have no cash value, are not refundable, and cannot be transferred to another person or sold.

Records. We record stamps digitally against each booking and keep a log of the stamps given and removed. Players appear in our records under a nickname. The physical cards are a convenience only: if a card differs from our digital record, the digital record prevails.

We may change, pause or end the program at any time. Stamps already earned keep their validity dates.

11. Changes to These Terms

We may update these Terms of Use at any time. Continued use of the website constitutes acceptance of the updated terms.

12. Governing Law

These Terms are governed by the laws of the Province of New Brunswick and the laws of Canada.

13. Contact

If you have questions about these Terms of Use, please contact us at [email protected] or via our Contact page.